Cancellation & Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all subscriptions. If you are not satisfied with ShellPilot for any reason, you may request a full refund within 30 days of your purchase date. No questions asked.

This guarantee applies to:

• First-time purchases of any subscription plan
• Upgrades to a higher-tier plan (within 30 days of the upgrade)

2. How to Request a Refund

To request a refund, contact us at shellpilot@sistana.ge with your order details. We will confirm your refund request within 2 business days and process the refund to your original payment method.

You can also request a refund directly through FastSpring's customer support at FastSpring Support.

3. Subscription Renewals

Subscriptions renew automatically at the end of each 30-day billing period. You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you retain full access until then.

Renewal refunds: If you are charged for an automatic renewal you did not intend, contact us within 30 days for a full refund. We recommend cancelling your subscription at least 48 hours before the renewal date to avoid unwanted charges.

4. What Is Not Eligible for Refund

• Requests made more than 30 days after the purchase or renewal date
• Accounts terminated due to Terms of Service violations
• Refund abuse or repeated refund requests across multiple accounts

5. Cancel Anytime

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you retain full access until then. No further charges will be made after cancellation.

To cancel, use the FastSpring subscription management link in your purchase confirmation email, or contact us at shellpilot@sistana.ge.

6. Refund Processing

7. Contact

For cancellation or billing questions:

• Email: shellpilot@sistana.ge
• FastSpring Customer Support: FastSpring Support

SYSTANA LLC
Krtsanisi Str. 22/24 D 45
Tbilisi, Georgia